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SIPL5

Shipping and Cancellation Policy

  1. Processing Time:

    • Orders are typically processed within 1-3 business days after payment is received.
  2. Shipping Methods:

    • We offer standard and expedited shipping options. Shipping costs and delivery times vary based on the selected method and destination.
  3. Shipping Locations:

    • We currently ship to PAN INDIA. For specific shipping destinations, please contact us before placing your order.
  4. Shipping Confirmation:

    • Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to track your package's progress.
  5. Shipping Delays:

    • In the event of unexpected delays, we will promptly notify you and provide an estimated delivery date. However, we are not responsible for delays caused by external factors such as customs, natural disasters, or carrier issues.
  6. Shipping Charges:

    • Shipping charges are calculated based on the weight of your order and the shipping method chosen during checkout. Any applicable taxes or duties are the responsibility of the customer.
  7. Lost or Damaged Items:

    • We are not liable for any lost or damaged items during shipping. Please contact the shipping carrier to file a claim in such cases.

Cancellation Policy:

  1. Cancellation Period:

    • You may cancel your order within 4 days of placing it. After this period, cancellations may not be possible as the order may have been processed and shipped.
  2. Cancellation Process:

    • To cancel an order, please contact our customer service team at info@singhalmart.com with your order number. We will do our best to accommodate your request.
  3. Refund for Cancellations:

    • If the cancellation is made within the specified period, a full refund will be issued to the original payment method. Please allow 14 business days for the refund to be processed.
  4. Cancellation After Shipment:

    • Once an order has been shipped, it cannot be canceled. In this case, you may return the item(s) following our return policy.
  5. Exceptions:

    • Some products may be non-refundable or subject to a restocking fee. Please refer to the product description or contact us for more information.

Frequently Asked Questions

Shipping

Do you offer free shipping?

We may offer free shipping promotions from time to time. Please see the banner on our homepage for details on any current free shipping offers.

How long does it take to receive my order?

Delivery times vary depending on your location and the products you order. You can see the estimated delivery time during checkout and will receive a confirmation email with more specific details once your order ships.

Returns and Refunds

How do I return a product?

Items must be returned within 3 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7-10 days from when we receive the item(s).

Product Damage

My item arrived damaged. What should I do?

We sincerely apologize for the inconvenience. Please contact Customer Service WhatsApp Chat Support +91-9227272707 as soon as possible or by Phone or Email with your order number on support@singhalmart.com and a describe you full description of the damage product. We will work with you to resolve the all issue promptly.